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Glossary

Application Development
The process of analysing, designing and building an application to suit a business' needs.

Business Processes
When we talk about business processes, we are talking about the various systems employed by a business to make it run efficiently. For example, the way an organisation manages new leads is a process.

Customisation
Many of eduka's Solutions are based on one of our existing frameworks which we then modify to suit our clients' specific requirements.

CRM
Acronym for "Customer Relationship Management". In web terms, this means a way of connecting to your customers and servicing their requests using online methods.

Passenger facility charge (PFC)
An additional fee for the use of the airport.

Finance charge
Finance charge is the fee assessed each billing period for the use of a credit card or credit account. The finance charge includes interest, account fees, late fees, and other transaction costs.

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